Privacy and security policy
Your privacy and security is very important to Compassion in World Farming, and Compassion complies fully with the Data Protection Act 1998.
What information will Compassion in World Farming collect about me?
When you interact with Compassion (for example, to make a donation, sign a petition or opt-in to receive emails from us), we may receive and retain personal information about you. This can consist of information such as your name, email address, postal address, telephone number, bank account details to process donations and whether or not you are a UK tax payer so that we can claim gift aid.
By submitting your details, you enable Compassion to campaign for improvements in the lives of farm animals, raise funds and provide you with the services or information you select. Where applicable, we may share your information with sub-contractors and other suppliers we use for these purposes. For example, companies who process donations on our behalf, or host advertisements about our work. Any information will be shared securely and solely for the purpose(s) specified by Compassion. We will retain your details for as long as is necessary for these purposes.
How will Compassion in World Farming use the information you collect about me?
It is Compassion’s policy never to pass on your personal details to other organisations for their use, except when we have your express permission or when the law requires it. We may use your personal information in the following ways:
- to respond to any correspondence you enter into with us;
- for "service administration purposes" – which means processing, and contacting you about, any donations you have made, or providing you with information you have signed up for;
- for campaigning purposes – where you have signed a petition or otherwise taken action, your details may be sent to the campaign target, or an email sent on your behalf, as indicated when you took action;
- for internal record keeping;
- for research into ways we can improve our campaigning, fundraising and our service to supporters. We may also use information provided by you and others, in conjunction with data held by our suppliers, to enable us to gain a better understanding and insight into our supporters (for example, to understand more about the age-range of our supporters). This is to help us grow the movement against factory farming by finding new audiences who have similar interests or characteristics. Where any research requires your direct involvement, participation will always be optional;
- for marketing (campaigning and fundraising) purposes:
- we will only contact you for marketing purposes by email or other electronic message if you have agreed to be contacted in this way or, where you have made a donation by text, you have not opted out of receiving further information;
- we may contact you by post unless you have told us that you do not wish to be contacted in this way;
- we may contact you via social media advertising, unless you have told us that you do not wish to be contacted in this way and the information we hold about you enables us to prevent such advertising;
- if you are registered with the Telephone Preference Service, we will only call you if we have your express permission. Otherwise, we may contact you by telephone unless you have told us that you do not wish to be contacted in this way. We may use directories of telephone numbers to identify your phone number(s).
When you supply us with personal information we will assume that you are happy with the above uses of this information unless otherwise advised. If you would like to speak to us about the information we hold about you, or request a change to the way in which we use your personal information, please email email@example.com, call 01483 521 953 (Mon-Fri 9am-5pm), or write to Supporter Engagement, Compassion in World Farming, River Court, Mill Lane, Godalming, Surrey, GU7 1EZ. You may also opt-out of receiving campaigning and fundraising emails from us at any time by clicking the ‘unsubscribe’ link in any email we send to you.
Under the Data Protection Act 1998 you also have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. A small fee will be payable, and we require you to prove your identity with two pieces of approved identification. Please address such requests to the Data Protection Officer at the above address.
For more information about requesting your personal information from an organisation please visit: www.ico.org.uk/for_the_public
You can also find out more about the Data Protection Act 1998 by visiting: https://www.gov.uk/data-protection/the-data-protection-act
How does Compassion in World Farming use ‘cookies’?
Cookies are small text files on your computer, smart phone, tablet or other device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.
Cookies help Compassion identify which bits of our website people are using, and help us to improve the user experience. Information supplied in cookies also allows us to measure the effectiveness of online marketing campaigns for Compassion, so that we can become more efficient.
Protection of children
Protection of supporters in vulnerable circumstances
We’re committed to offering the very best standards of supporter care and protecting our supporters’ privacy, dignity and well-being. If we believe that a supporter may be in vulnerable circumstances that could affect their capacity to make a decision about supporting us financially, or in other ways, we will do all we can to protect that supporter. See our policy for assisting supporters in vulnerable circumstances here.
Third party websites
Please note that we cannot be responsible for the privacy and security policies and practices of third party websites, even when they provide links to our website or can be accessed using links from our website. We recommend that you check the policy of each website you visit.